Laboratory Corporation of America Customer Service/Patient Billing in San Diego, California

The Sequenom Division has an exciting opportunity for a Billing Associate for the Patience Assistance/Customer Service team. This position will be responsible for providing assistance to patients and clients regarding billing and insurance questions over the phone. This position will be required to work in a high call volume environment, averaging over 75 calls per day.


  • Provide assistance over the phone to prospective clients and patients, regarding any questions or inquires related to billing and insurance coverage

  • Explain patients' financial responsibilities to them when statements are received

  • Speak with patients in a courteous, friendly, and professional manner using protocol procedures

  • Receive and process credit card payments over the phone

  • Document each call clearly in the billing system (Xifin) when patients call in regarding their accounts.

  • Update and maintain records in the billing system, including the review of accounts, payment collections and case notes

  • Maintain patient confidentiality and adhere to HIPAA guidelines / regulations

  • Assist with other duties as assigned


  • High school diploma required

  • Previous customer service experience handling high call volume preferred

  • 2+ years' experience in a Medical Billing environment preferred

  • Knowledge of professional medical billing and collection practices preferred

  • Knowledge of CPT and ICD9 codes highly preferred

  • Computer proficiency -- MS Windows, MS Office, and database experience

  • Experience with Laboratory Billing desired

  • Experience with government billing preferred

  • Must be organized and detail-oriented

  • Ability to review large amounts of data for accuracy

· Ability to work the following schedule: Monday-Friday 7:30am - 4:00pm




Monday-Friday; 7:30am-4:00pm

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.