Laboratory Corporation of America Billing-Customer Service Support in San Diego, California

Laboratory Corporation of America Holdings (NYSE: LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care. With net revenue in excess of $9 billion in 2016, LabCorp's 50,000 employees serve clients in 60 countries.

The Customer Service Support Representative (CSSR) serves as a liaison between LabCorp branches or regional laboratories and its customers in response to inquires and problems. Researches, troubleshoots and resolves customer problems. Performs a wide variety of administrative/clerical duties (i.e., payroll, paternity testing, billing, data entry, and phlebotomy).

Requirements

  • Seeking energetic, passionate customer service focused individuals who seek alternative solutions to challenging patient billing issues.

  • Answer 75+ inbound calls per day from patients, doctor's office or private insurance carriers

  • Collect payments from patients for outstanding balances.

  • Routinely utilize multiple resources to resolve patient inquires while on the phone and while working correspondence.

  • Telephone statistics and goals must be maintained as a part of the job duty.

  • Ability to become proficient with processes after completing a structured training program.

  • Prior experience in medical billing and call center experience is a plus.Routinely process correspondence received from patients who are inquiring or have questions about their laboratory services

Shift

1

Schedule

Monday-Friday; 8:00am- 5:00pm

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.