Laboratory Corporation of America Billing-Customer Service Support in San Diego, California
Laboratory Corporation of America Holdings (NYSE: LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care. With net revenue in excess of $9 billion in 2016, LabCorp's 50,000 employees serve clients in 60 countries.
The Customer Service Support Representative (CSSR) serves as a liaison between LabCorp branches or regional laboratories and its customers in response to inquires and problems. Researches, troubleshoots and resolves customer problems. Performs a wide variety of administrative/clerical duties (i.e., payroll, paternity testing, billing, data entry, and phlebotomy).
Seeking energetic, passionate customer service focused individuals who seek alternative solutions to challenging patient billing issues.
Answer 75+ inbound calls per day from patients, doctor's office or private insurance carriers
Collect payments from patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquires while on the phone and while working correspondence.
Telephone statistics and goals must be maintained as a part of the job duty.
Ability to become proficient with processes after completing a structured training program.
Prior experience in medical billing and call center experience is a plus.Routinely process correspondence received from patients who are inquiring or have questions about their laboratory services
Monday-Friday; 8:00am- 5:00pm
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.