Laboratory Corporation of America Customer Service Support Representative in Saint Paul, Minnesota

MedTox Laboratories is a subsidiary of Laboratory Corporation of America (LabCorp). The integration of LabCorp and Covance in 2015 makes LabCorp the largest health care diagnostic company in the world. LabCorp operates in over 60 countries creating great opportunities for career growth and advancement across the world.

If you are motivated by job satisfaction, MedTox Laboratories is the place for you. Every day we make a difference in the way the medical community receives accurate results for our clients and patients. Come join an industry leader to grow your career in the Medical Laboratory Industry as a Client Services Customer Service Support Representative.

MedTox Program Management Client Services Team is seeking a Customer Service Support Representative. Our Client Services Team is committed to providing quality service to both internal and external customers. This position acts as an advocate for our clients in supporting their needs.

Requirements

Key Responsibilities:

Build strong relationships with other team members and departments; providing excellent internal customer service to optimize service to all external clients

Provide professional and courteous customer service to external customers via phone and email

Answer customer inquiries, research issues and provide effective resolutions to client issues and concerns

Document issues, action steps and outcome of customers inquiry

Document and process change requests promptly and efficiently

Complete supply/product order requests

Shift

1

Schedule

Monday - Friday 7:30AM-4:00PM

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.