Laboratory Corporation of America Jobs

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Job Information

Laboratory Corporation of America Customer Service/Specimen Processor- Plainview, NY in Plainview, New York

LabCorp is seeking a Customer Service Support Representative to join our team in New York City. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently.

Job Duties/Responsibilities

  • Act a liaison between LabCorp, the customer base and patients

  • Introduce and prepare biological specimens to the laboratory to ensure accurate processing

  • Open specimens and pour off into secondary containers to prepare for analysis and testing

  • Verify patient demographic information matches the test requisition form submitted

  • Data entry of patient information into the computer system for tracking purposes

  • Meet key production metrics and quality measures to ensure timely and accurate results

  • Unpack and route specimens to their respective staging areas

  • Pack and ship specimens to proper testing facilities when required

  • Properly prepare and store excess specimen samples

  • Handle and dispose of medical and chemical waste

  • Comply with applicable environmental health and safety policies and procedures

  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures

  • Inquire, clarify, and confirm customer requirements and understanding of the solution

  • Provide additional customer education and information as needed

  • Review test forms for accuracy and report any discrepancies

  • Perform administrative support for medical record management and internal records

Requirements

  • High School Diploma or equivalent required

  • Previous medical or production experience is preferred

  • Prior healthcare industry, such as a physician's office or a hospital is a plus

  • Comfortable handling human biological specimens including blood, urine and tissue samples

  • Ability to lift up to 30lbs, work in protective equipment and sit/stand for long periods of time

  • Strong eye hand coordination in order to accurately identify specimens by touch and sight

  • Proficient computer and typing skills; experience with a LIS is a plus

  • Strong communication skills; both written and verbal

  • Must be courteous with strong customer service orientation

  • Ability to work both independently and in a team environment

  • High level of attention to detail with the ability to problem solve

  • Must pass standardized color vision test

Shift

2

Schedule

Monday - Friday (11:30am - 8:00pm)

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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