Laboratory Corporation of America Support Services Team Lead in Phoenix, Arizona
Who We Are:
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.
About the Opportunity: Our LabCorp Call Center in Phoenix, Arizona is expanding its team and looking for dynamic individual to be a Call Center Team Lead. As a Team Lead you will be responsible for the following: * Assist the call center Supervisors with the daily tasks associated with training and leading of (18-20) customer service representatives * Observe new employee performance and report observations to the supervisor * Address any customer service related issues in a prompt and respectful manner * Review daily/weekly schedule with supervisor and making schedule adjustments as needed * Promote team work, cohesiveness and effective communication among coworkers * Support supervisors with any daily reports and administrative tasks required
Successful candidates will have: * Minimum 2 years of experience as Call Center Team Lead; preferably within Healthcare/Laboratory call center environments * High school diploma or general education degree (GED), 4 year degree preferred * Demonstrated leadership skills to effectively develop, lead, inspire and motivate a high performing team * Solid customer service, organizational, interpersonal, and motivational skills. * Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee training needs * Ability to work a flexible schedule to meet the needs of the business and performance requirements * Medical terminology knowledge and 1+ year medical/laboratory work experience is valued. * Excellent communication skills both verbal and written * Exceptional MS Office skills including; Excel, Word and Outlook What LabCorp offers YOU: * Medical, Dental, Vision, Healthcare Flexible Spending Accounts * Employee Savings Plan (401k) * Career Growth: Customer Support Service Lead are encouraged and developed to grow into Supervisors, Managers and to explore other LabCorp growth opportunities in Lab, Logistics, Accessioning and more.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
Requires a High School Diploma or equivalent, 4 year degree preferred
1-3 years of applicable experience.
1st Shift, 8:30 AM - 4:30 PM, Monday - Friday
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.