Laboratory Corporation of America Support Services Supervisor in Phoenix, Arizona
Call Center Supervisor
Hiring Today! Join our Leadership team! LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.
Are you seeking a full-time opportunity that makes a difference? Are you passionate about leading teams and developing people? Do you want to have an impact on improving health and people's lives? If your answer is "yes," then we invite you to become Call Center Supervisor with LabCorp!
What you will be doing, the day and life of a Call Center Supervisor:
From leading our call center representatives to going above and beyond to ensure that all patients and clients have an optimum experience, as Call Center Supervisor you will plan, coach and lead call center representatives to success! * You will be responsible for the daily supervision of 18-20 customer service representatives * Lead by example, providing exemplary client focus and centricity, setting and modeling the highest standards of behavior across the department. * Coach, develop and motivate the team to meet and exceed customer service delivery * Perform quality monitoring audits on representatives * Ensure staff adherence to company policies and procedures * Establish and manage Team Leads goals and objectives * Handle escalated customer/client inquiries * Manage customer service representative's questions and escalations * Deliver monthly, mid-year and year-end performance evaluations * Maintain productivity reports (service levels as well as productivity) * Prepare reports and analyze data to assist management as they determine call center goals
What Qualifications you will need; * Minimum 3-5 years of supervisory/leadership experience preferably in a call center environment * Bachelor degree or equivalent combination of related education and experience * Demonstrated leadership skills and previous call center supervisor experience is required * Exceptional verbal and written communication skills * Accountable, adaptable and reliable -- manages time and can multi-task in a fast-paced, changing environment * Must be highly skilled in Microsoft Office including; Excel, Outlook and MS Word * Digitally savvy and comfort in navigating multiple systems; proficient, various contact center platforms such as Verint * Experience in employee call monitoring and evaluation experience; providing coaching, development and motivation What LabCorp offers YOU: * Medical, Dental, Vision, Healthcare Flexible Spending Accounts Employee Savings Plan (401k)
Apply now! Joining our team will provide you with the opportunity to make a difference every day!
4 year degree preferred
3-5 years of experience in related field.
Normally requires a Valid Driver's License along with a clean driving record.
Monday - Friday, and as business needs require
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.