Laboratory Corporation of America Regional Operations Manager in North Charleston, South Carolina
LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care
The Regional Manager of Operations will lead the operations strategy across the South Carolina region of the Atlantic Division Diagnostics Segment. A successful candidate will work with teams composed of internal stakeholders and outside vendors as needed to ensure the strategy and execution across the region. He or she will define a broad operational strategy and have a strong focus on achieving optimization and efficiencies as it relates to all areas including logistics, accessioning, supplies, facilities, and lab management.
Lead and manage the day-to-day operations of the region with a global goal of advancing strategy, establishing culture, developing talent, and advancing operations with an emphasis on quality, customer service, productivity and efficiency
Overall accountability for facilities management, logistics, supplies and accessioning. Play an integral role in the development and execution of the region's growth strategy
Oversee the lab operations for multiple locations in SC and GA to ensure that we are exceeding all quality measures as well as standards necessary to maintain current and future certifications. This includes supervision of lab management, collaboration with QA, and interacting with medical directors to ensure compliance with all regulatory standards.
Develop, oversee and provide support to a team of managers across all functional areas
Monitor the monthly productivity of a designated region and report any deviations
Manage the productivity of direct reports using various performance metrics
Work collaboratively with the sales team to support region's growth
Establish strong working client relationships by delivering Market Leading Service.
Develop a positive work environment and drive employee engagement to improve performance and reduce employee turnover.
Continuously monitor the productivity of the operations team to ensure optimization
Review the staffing models to address inefficiencies and implement changes when necessary
Drive employee, customer and patient satisfaction ensuring timely responses to all matters
Monitor the overtime & agency spend and overall budget on a regular basis
Assist with the leasing of new locations in a designated area
Maintain the required staffing levels to meet performance targets and ensure staff is properly trained
Work cross functionally within the division to create efficiencies and improve production
Provide recognition, feedback and constructive criticism to the entire team
Address and resolve any customer or client related issues in a timely manner
Bachelor's degree is preferred
Minimum 5 years of experience
Prior experience in the laboratory diagnostics industry preferred
Working knowledge of the operational, accessioning, and logistics functional areas preferred
Successful experience with business development and customer interaction
Ability to manage a large, decentralized teams as well as customer and vendor relationships
Prior experience in supply chain and operations management
Experience with managing costs and the overall budget
Strong leadership, development, organizational and time management skills
Ability to troubleshoot any customer related issues and provide solutions in a timely manner
Excellent communication skills; both written and oral
Ability to travel as required
Must have a Valid Driver's License
Proficient in MS Office
Monday - Friday, 8:00 am - 5:00 pm
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.