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Laboratory Corporation of America Regional Operations Manager in North Charleston, South Carolina

LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care

The Regional Manager of Operations will lead the operations strategy across the South Carolina region of the Atlantic Division Diagnostics Segment. A successful candidate will work with teams composed of internal stakeholders and outside vendors as needed to ensure the strategy and execution across the region. He or she will define a broad operational strategy and have a strong focus on achieving optimization and efficiencies as it relates to all areas including logistics, accessioning, supplies, facilities, and lab management.

Responsibilities

  • Lead and manage the day-to-day operations of the region with a global goal of advancing strategy, establishing culture, developing talent, and advancing operations with an emphasis on quality, customer service, productivity and efficiency

  • Overall accountability for facilities management, logistics, supplies and accessioning. Play an integral role in the development and execution of the region's growth strategy

  • Oversee the lab operations for multiple locations in SC and GA to ensure that we are exceeding all quality measures as well as standards necessary to maintain current and future certifications. This includes supervision of lab management, collaboration with QA, and interacting with medical directors to ensure compliance with all regulatory standards.

  • Develop, oversee and provide support to a team of managers across all functional areas

  • Monitor the monthly productivity of a designated region and report any deviations

  • Manage the productivity of direct reports using various performance metrics

  • Work collaboratively with the sales team to support region's growth

  • Establish strong working client relationships by delivering Market Leading Service.

  • Develop a positive work environment and drive employee engagement to improve performance and reduce employee turnover.

  • Continuously monitor the productivity of the operations team to ensure optimization

  • Review the staffing models to address inefficiencies and implement changes when necessary

  • Drive employee, customer and patient satisfaction ensuring timely responses to all matters

  • Monitor the overtime & agency spend and overall budget on a regular basis

  • Assist with the leasing of new locations in a designated area

  • Maintain the required staffing levels to meet performance targets and ensure staff is properly trained

  • Work cross functionally within the division to create efficiencies and improve production

  • Provide recognition, feedback and constructive criticism to the entire team

  • Address and resolve any customer or client related issues in a timely manner

Requirements

  • Bachelor's degree is preferred

  • Minimum 5 years of experience

  • Prior experience in the laboratory diagnostics industry preferred

  • Working knowledge of the operational, accessioning, and logistics functional areas preferred

  • Successful experience with business development and customer interaction

  • Ability to manage a large, decentralized teams as well as customer and vendor relationships

  • Prior experience in supply chain and operations management

  • Experience with managing costs and the overall budget

  • Strong leadership, development, organizational and time management skills

  • Ability to troubleshoot any customer related issues and provide solutions in a timely manner

  • Excellent communication skills; both written and oral

  • Ability to travel as required

  • Must have a Valid Driver's License

  • Proficient in MS Office

Shift

1

Schedule

Monday - Friday, 8:00 am - 5:00 pm

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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