Laboratory Corporation of America Jobs

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Job Information

Laboratory Corporation of America Customer Service Support Representative in New Castle, Delaware

Job Duties/Responsibilities

  • Act a liaison between LabCorp, the customer base and patients

  • Inbound and outbound calls to resolve any issues

  • Respond to customer inquiries or specimen related problems in a timely manner

  • Utilize multiple databases to research complex issues

  • Prioritize requests based on information gathered

  • Work with both internal and external resources to resolve problems

  • Provide status updates and educate the client when needed

  • Research, troubleshoot and resolve customer and patient concerns

  • Performs a variety of administrative/clerical duties, (i.e. typing, faxing and emailing)

Requirements

  • High School Diploma or equivalent

  • Customer service/call center experience

  • Familiarity with medical terminology is a plus

  • Experience in the healthcare industry is preferred

  • Excellent communication skills; both written and oral

  • Strong computer and data entry skills

  • Ability to multi task and work independently

  • Proficient in Microsoft Office

Shift

2

Schedule

Monday - Friday (1:30pm - 10:00pm) and alternating Saturdays

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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