Laboratory Corporation of America Jobs

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Laboratory Corporation of America Account Specialist-Morrisville, NC in Morrisville, North Carolina

Labcorp is seeking an Account Specialist to join our Customer Service team at 500 Perimeter Park Dr. Ste. C, Morrisville, NC 27560. This position serves as a primary point of contact for client accounts assigned to their book of business. Performs overall account management during account set-up such as ordering of supplies, coordinating collection sites, account correspondence, and serves as a reference source for clients on federal regulations, etc. Assists in monitoring major clients' specimens and revenue growth and decline. Works closely with the sales team to identify up sell and enhancement opportunities. The Account Specialist will provide product education and handle a wide variety of questions while ensuring a world-class customer experience.

The shift for the position will be Monday to Friday 8a-5p

Job Duties/Responsibilities:

  • Serves as point of contact for an assigned group of clients

  • Address and resolve client concerns completely and accurately within an established timeframe.

  • Provides training for customers regarding results, billing, LabCorp Solutions, and web services

  • Submit monthly credits

  • Research specimen inquires

  • Promotes new products to client base

  • Set up new accounts and account changes for assigned accounts

  • Accurately place supply orders for clients

  • Assists the Sales Reps with their unassigned account issues

  • Meet deadlines

  • Assist with large projects within the department

  • Implement new processes and procedures

  • Assist with any task that is needed

.Prefer a min 3 to 5 yrs of customer service

Requirements

  • High School Diploma or GED equivalent required

  • Associate's or Bachelor's degree is highly desired

  • Previous experience in a customer service role required; preferably in a call center

  • Prior experience in the healthcare industry, such as a physician's office or hospital is preferred

  • Proficient with Microsoft Office programs is required

  • Experience with Salesforce.com and/or Laboratory Information Systems is preferred

  • Strong verbal and written communication skills and excellent ability to listen and respond

  • Must be courteous with strong customer service orientation

  • Excellent multitasking and prioritization skills

  • Strong flexibility and the ability to manage and adapt to changing priorities quickly

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Shift

1

Schedule

Monday - Friday 8:00am - 5:00pm

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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