Laboratory Corporation of America Account Specialist-Morrisville, NC in Morrisville, North Carolina
Labcorp is seeking an Account Specialist to join our Customer Service team at 500 Perimeter Park Dr. Ste. C, Morrisville, NC 27560. This position serves as a primary point of contact for client accounts assigned to their book of business. Performs overall account management during account set-up such as ordering of supplies, coordinating collection sites, account correspondence, and serves as a reference source for clients on federal regulations, etc. Assists in monitoring major clients' specimens and revenue growth and decline. Works closely with the sales team to identify up sell and enhancement opportunities. The Account Specialist will provide product education and handle a wide variety of questions while ensuring a world-class customer experience.
The shift for the position will be Monday to Friday 8a-5p
Serves as point of contact for an assigned group of clients
Address and resolve client concerns completely and accurately within an established timeframe.
Provides training for customers regarding results, billing, LabCorp Solutions, and web services
Submit monthly credits
Research specimen inquires
Promotes new products to client base
Set up new accounts and account changes for assigned accounts
Accurately place supply orders for clients
Assists the Sales Reps with their unassigned account issues
Assist with large projects within the department
Implement new processes and procedures
Assist with any task that is needed
.Prefer a min 3 to 5 yrs of customer service
High School Diploma or GED equivalent required
Associate's or Bachelor's degree is highly desired
Previous experience in a customer service role required; preferably in a call center
Prior experience in the healthcare industry, such as a physician's office or hospital is preferred
Proficient with Microsoft Office programs is required
Experience with Salesforce.com and/or Laboratory Information Systems is preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking and prioritization skills
Strong flexibility and the ability to manage and adapt to changing priorities quickly
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Monday - Friday 8:00am - 5:00pm
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.