Laboratory Corporation of America BILINGUAL Call Center Customer Service Rep in McLeansville, North Carolina
Department: Patient Billing
Salary Grade: 4
Seeking energetic, passionate customer service focused individuals who seek alternative solutions to challenging patient billing issues.
Answer 100-120 inbound calls per day from patients, doctor's office, private insurance carriers, etc..
Collect payments from patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquires while on the phone and while working correspondence.
Telephone statistics and collection goals must be maintained as a part of the job duty.
Occasional overtime is available.
Ability to become proficient with processes within 90 days after completing a structured training program.
Prior experience in medical billing and call center experience is a plus.
Routinely process correspondence received from patients who are inquiring or have questions about their laboratory services
License/Certification/Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience. Previous call center experience is preferred.
Ability to read and speak the Spanish language fluently is REQUIRED.
Monday - Friday, 10am-7pm
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.