Laboratory Corporation of America BILINGUAL Call Center Customer Service Rep in McLeansville, North Carolina

Department: Patient Billing

Salary Grade: 4

  • Seeking energetic, passionate customer service focused individuals who seek alternative solutions to challenging patient billing issues.

  • Answer 100-120 inbound calls per day from patients, doctor's office, private insurance carriers, etc..

  • Collect payments from patients for outstanding balances.

  • Routinely utilize multiple resources to resolve patient inquires while on the phone and while working correspondence.

  • Telephone statistics and collection goals must be maintained as a part of the job duty.

  • Occasional overtime is available.

  • Ability to become proficient with processes within 90 days after completing a structured training program.

  • Prior experience in medical billing and call center experience is a plus.

  • Routinely process correspondence received from patients who are inquiring or have questions about their laboratory services

Requirements

License/Certification/Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience. Previous call center experience is preferred.

Ability to read and speak the Spanish language fluently is REQUIRED .

Shift

1

Schedule

Monday - Friday, 10am-7pm

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.