Laboratory Corporation of America Technical Customer Service Support Rep - Inbound in Dublin, Ohio
Would you like to be a part of a team that plays a critical role in providing quality patient care and improving lives? Come join us at LabCorp!
LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care. LabCorp reported net revenues of over $10 billion in 2017.
The North Central Division of LabCorp Diagnostics services patients and clients throughout a 9 state region, providing over 4,700 comprehensive diagnostic testing options. Come grow with us!
Candidate must possess knowledge of medical terminology used in a clinical lab setting.
As a Technical Customer Service Support Representative, you will serve as a liaison between the laboratory and our customers in response to inquiries and problems. This involves researching, troubleshooting and resolving customer problems. Our Technical Customer Service Support Representative performs a wide variety of administrative/clerical duties. This is a high volume call center environment; taking or making 100+ calls per day.
Responsibilities of the Technical Customer Service Support Rep:
Use your medical experience and knowledge to respond to customer inquiries and problems
Research complex issues and questions using multiple databases
Ability to work with internal and external resources to deliver expedited problem resolution
Provide education and status on customer requests
Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred
Demonstrated ability to listen, collect data, prioritize requests and manage conflict
Follow procedures and departmental processes
License/Certification/Education: Must have a BA/BS degree in Biology, Chemistry, Medical Technology, or other related science and all required city/state/licenses or permits to qualify as a Technologist plus 1 year of clinical lab experience.
Monday, Tuesday, Thursday, Friday, 8:00am to 6:30pm
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.