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Labcorp Problem Resolution Specialist - Microbiology in Dublin, Ohio

LabCorp is seeking a Customer Service Support Representative to join our team in Dublin, OH. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. This role will also perform specimen processing within the microbiology department when not performing problem resolution on samples.

The shift for the position will be Tuesday-Saturday, 4:00pm to 12:30am; Rotating Monday (once per month).

Job Duties/Responsibilities

  • Act a liaison between LabCorp, the customer base and patients

  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

  • Perform specimen processing within the Microbiology department

  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures

  • Inquire, clarify, and confirm customer requirements and understanding of the solution

  • Provide additional customer education and information as needed

  • Qualify and establish inbound new customers requesting LabCorp's products and services

  • Work in multiple databases to research complex issues and questions

  • Notify clients of test results in a timely and accurate manner

  • Review test forms for accuracy and report any discrepancies

  • Participate in activities designed to improve customer satisfaction and business performance

  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Requirements

  • High School Diploma or GED equivalent required

  • Associate's or Bachelor's degree highly desired

  • Previous experience in a customer service role

  • Previous experience in a high volume setting strongly preferred

  • Knowledge of medical terminology used in a clinical setting required

  • Prior healthcare industry, such as a physician's office or a hospital highly is a plus

  • Knowledge of Microsoft Office suite is required

  • Experience Laboratory Information Systems is preferred

  • Strong verbal and written communication skills and excellent ability to listen and respond

  • Must be courteous with strong customer service orientation

  • Excellent multitasking abilities required

  • Strong flexibility and the ability to manage and adapt to changing priorities quickly

Shift

2

Schedule

Tuesday-Saturday, 4:00pm to 12:30am; Rotating Monday (once per month)

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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