Laboratory Corporation of America MS Dynamics CRM -- IT Manager in Burlington, North Carolina


  • Manage the technical and functional configuration of the MS Dynamic CRM and Siebel applications.

  • Lead the technical support team.

  • Understand business requirements and convert these to functional configuration or custom code technical specifications.

  • Configure the application to meet requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK.

  • Develop process workarounds to meet requirements without the development of custom code.

  • Provide subject matter expertise on the functional capabilities and limitations for out of the box functionality as well as custom code.

  • Design and integrate business processes and data flows between CRM and other applications, such as Pricing etc.

  • Develop data conversion and testing strategies.

  • Estimate work effort and develop project work plans.


  • Microsoft Dynamics CRM or Siebel certifications preferred.

  • Knowledge of business processes in Sales, Marketing and Customer Service.

  • Experience in the following areas.

o CRM forms, screens, views, workflows and reports development

o Entities, Attributes, Views, Ribbons & Sitemaps

o Developing Windows-based and Web-based applications in C#, MVC, ASP.NET, ADO.NET, Visual Studio.NET using various Frameworks

o Creating users, teams, customized security roles, rights to roles territories, teams, managed and unmanaged solutions, assigning and sharing of records

o Developing plug-ins and interfaces with other systems

o CRM SDK and Developers Toolkit

o Front end development (HTML 5, CCS 3, JavaScript, JQuery)

o Siebel VB language, eScript, Browser Script, Object Interfaces

  • Good knowledge of SQL Server

  • Strong Knowledge of CRM development or integration best practices

  • Experience in writing technical specifications documentation and estimating work effort



  • Bachelor's degree in computer science, engineering, business, MIS or equivalent

  • Atleast 5 years of Dynamics CRM or Siebel Development experience

  • Atleast 2 years of team lead experience




8am-5pm, M-F

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.