Laboratory Corporation of America MS Dynamics CRM -- IT Manager in Burlington, North Carolina
Manage the technical and functional configuration of the MS Dynamic CRM and Siebel applications.
Lead the technical support team.
Understand business requirements and convert these to functional configuration or custom code technical specifications.
Configure the application to meet requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK.
Develop process workarounds to meet requirements without the development of custom code.
Provide subject matter expertise on the functional capabilities and limitations for out of the box functionality as well as custom code.
Design and integrate business processes and data flows between CRM and other applications, such as Pricing etc.
Develop data conversion and testing strategies.
Estimate work effort and develop project work plans.
Microsoft Dynamics CRM or Siebel certifications preferred.
Knowledge of business processes in Sales, Marketing and Customer Service.
Experience in the following areas.
o CRM forms, screens, views, workflows and reports development
o Entities, Attributes, Views, Ribbons & Sitemaps
o Developing Windows-based and Web-based applications in C#, MVC, ASP.NET, ADO.NET, Visual Studio.NET using various Frameworks
o Creating users, teams, customized security roles, rights to roles territories, teams, managed and unmanaged solutions, assigning and sharing of records
o Developing plug-ins and interfaces with other systems
o CRM SDK and Developers Toolkit
o Siebel VB language, eScript, Browser Script, Object Interfaces
Good knowledge of SQL Server
Strong Knowledge of CRM development or integration best practices
Experience in writing technical specifications documentation and estimating work effort
Bachelor's degree in computer science, engineering, business, MIS or equivalent
Atleast 5 years of Dynamics CRM or Siebel Development experience
Atleast 2 years of team lead experience
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.