Laboratory Corporation of America Lab Manager - Hospital Services in Burlington, North Carolina
LabCorp is seeking a highly motivated and energetic Manager to join our team in Burlington, NC. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives".
This position will focus primarily on leading the Hospital and Reference support teams in the regional laboratory.
Oversee the daily operational activities of Support Services teams while implementing operational improvements to increase client satisfaction, quality performance, and operation efficiency.
Provide leadership to all department team members and promote a positive environment.
Mentors and provides necessary tools for team success.
Effectively manage change, facilitate innovation and foster teambuilding to provide the highest quality and most cost effective laboratory product possible.
Ensure all areas of responsibility are meeting the needs of our clients, corporate service metrics, quality standards, and expectations.
Resolves client inquiries and operational issues in a timely manner by consulting with the Medical Director, Technical Director, QA, other laboratory managers, discipline directors, laboratory directors or corporate operations.
Ensures effective communication with Leadership, Clients, Sales, Corporate Operations, as well as direct reports and all departmental staff
Conduct departmental meetings and ensures appropriate departmental communication
Investigate deviations from established procedures to ensure effective corrective action
Ensure personnel competency and address performance related issues as necessary
Maintain a clean and safe work environment
Normally a B.A./B.S. Degree in related field
Minimum 5-7 years of experience
Prior supervisor experience managing several direct reports
Experience in a high volume working environment
Knowledge of quality assurance practices and procedures
Understanding of operations as well as policies and procedures
Proven ability to problem solve/troubleshoot and provide solutions under minimal supervision
Strong communication skills; both written and verbal
Ability to handle the physical requirements of the position
Monday - Friday, 8:00 am -5:00 pm.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.