LabCorp is seeking a highly motivated and energetic Manager to join our team in Burlington, NC. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives".

This position will focus primarily on leading the Hospital and Reference support teams in the regional laboratory.

Job Duties/Responsibilities

• Oversee the daily operational activities of Support Services teams while implementing operational improvements to increase client satisfaction, quality performance, and operation efficiency.

• Provide leadership to all department team members and promote a positive environment.

• Mentors and provides necessary tools for team success.

• Effectively manage change, facilitate innovation and foster teambuilding to provide the highest quality and most cost effective laboratory product possible.

• Ensure all areas of responsibility are meeting the needs of our clients, corporate service metrics, quality standards, and expectations.

• Resolves client inquiries and operational issues in a timely manner by consulting with the Medical Director, Technical Director, QA, other laboratory managers, discipline directors, laboratory directors or corporate operations.

• Ensures effective communication with Leadership, Clients, Sales, Corporate Operations, as well as direct reports and all departmental staff

• Conduct departmental meetings and ensures appropriate departmental communication

• Investigate deviations from established procedures to ensure effective corrective action

• Ensure personnel competency and address performance related issues as necessary

• Maintain a clean and safe work environment

Requirements

• Normally a B.A./B.S. Degree in related field

• Minimum 5-7 years of experience

• Prior supervisor experience managing several direct reports

• Experience in a high volume working environment

• Knowledge of quality assurance practices and procedures

• Understanding of operations as well as policies and procedures

• Proven ability to problem solve/troubleshoot and provide solutions under minimal supervision

• Strong communication skills; both written and verbal

• Ability to handle the physical requirements of the position

Shift

1

Schedule

Monday - Friday, 8:00 am -5:00 pm.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.